How to intall your Safemo 2-Camera & Hub Set P1

How to set up the Safemo P1 Cam Set using the Safemo app

FAQs

Do I need to use the Safemo Camera Kit through an app? How do I download the Safemo app?

Thank you for choosing Safemo. To enhance your experience, please note that our Safemo Camera Kit requires the use of our dedicated mobile application. You can easily download the Safemo app from the App Store (Android coming soon), by scanning the QR code provided in the product manual, or by visiting the following link: https://app.safemo.com

Should you have any questions or wish to join our beta testing program to provide feedback and contribute to the development of our product, please feel free to contact us at support@safemo.com. We are here to assist you.

What are the network requirements for using the Safemo Camera Kit?

Using Safemo products requires a stable network connection.

For iOS devices:
1. Go to Settings
2. Click on Wi-Fi
3. You'll be able to view the name of your network.

For Android devices (available soon):
1. Go to Settings
2. Click on Wireless & Networks or Connections
3. You'll be able to view the name of your network.

Please note that steps may vary depending on your device system. Once you've confirmed your network environment, you can proceed with setting up your Safemo Camera Kit.

Is the Safemo hub wired or wireless?

The Safemo hub requires a wired connection via an Ethernet cable.

During setup, connect the hub to your Internet router using an Ethernet cable. This wired connection ensures a stable and reliable connection between your Safemo Hub, Safemo cameras, and router.

The Safemo hub functions as the Wi-Fi access point for your Safemo cameras, eliminating the need to adjust your router settings, even if you have a 5 GHz home network.

How to set up my Smart Hub and cameras?

Prepare the hub

  1. Power on
  • Connect the provided AC/DC adapter to the hub and plug the adapter into an electrical outlet.
  • A solid white light will illuminate. Once the hub powers on, you will hear a startup sound.

2. Connect to router

  • Use the provided Ethernet cable to connect the hub to your router.
  • Insert one end of the cable into the hub's Ethernet Port and the other end into an available LAN port on your router.

3. Enter pairing mode

  • After plugging in the hub, wait for approximately 1-2 minutes. The hub will automatically enter pairing mode, indicated by a continuous "ding-dong ding-dong" sound and a blinking white light.

While waiting, prepare cameras

  1. Power on (first-time setup): Slide the lock at the camera's bottom, open the back cover, remove the battery insulator, and the camera will automatically power on.
  2. Alternative power and pairing controls (subsequent times): 
  • Slide the lock at the camera's bottom, open the back cover, and press the orange SYNC button for 3 seconds to turn the camera on or off.
  • To enter pairing mode when the camera is already on, double-click the SYNC button. This will be indicated by a blinking white light and a continuous "ding-dong ding-dong" sound.

Add hub and cameras to app

  1. Open the app
  • Once both hub and cameras are ready, open the Safemo app and follow the instructions to add them.
  • Ensure to grant all requested permissions, like Bluetooth and Location, when prompted by the app. These are necessary for a seamless device-adding process.

Need help?

If you encounter any issues or have questions during the setup process, please reach out to us at support@safemo.com or provide feedback through the app: tap on Account>Customer support.

How do I upgrade device firmware?

Keeping your device's firmware up to date is essential for optimal performance and security. Firmware updates often include improvements and fixes that enhance functionality and protection. By updating regularly, you ensure your device runs smoothly and benefits from the latest features.

Steps to upgrade firmware:

  1. Open the Safemo app and go to the Home page.
  2. For a camera, tap the gear icon in the bottom right corner of the live feed box. For the hub, tap the “>” icon next to the hub.
  3. Tap on the name of the camera or hub at the top.
  4. Look for “Firmware”. If there is an update available, you will see an option to update.
  5. Follow the on-screen instructions to complete the firmware upgrade. This may involve tapping an "Update" button and waiting for the firmware to download and install. Ensure your device remains connected to power and the internet during this process.
How to find the app version?

Knowing your app version is important for troubleshooting, accessing new features, and ensuring compatibility. Regular updates include improvements, new functionalities, and security patches.

Steps to find app version:

  1. Open the app and go to the Account page.
  2. Tap on the “About” option.
  3. The app version will be listed under “Version”.
How do I factory reset my Smart Hub?

Steps:

1. Open the hub's bottom cover with a screwdriver.

2. Press and hold the black reset button for 10 seconds until the LED light flashes blue.

3. Put the bottom cover back to the hub.

Important:

  • After pressing the reset button, the hub will enter a 3-minute cold start phase indicated by a red light. Do not interact with the hub during this period. It is ready for use when the indicator light turns blue.

Effects of factory reset:

  • Remove User List: All user accounts (admin and shared) will be deleted.
  • Remove Cameras List: All cameras associated with the hub will be unbound.
  • Remove Personalized Settings: Custom hub names, location settings, language settings and so on will be reset to default.
  • Erase Network Information: All stored network settings will be erased.
  • Delete All Stored Content: All videos, pictures, and other data will be permanently erased.
  • Prepare for Setup: Once factory reset, the hub will be ready for initial setup, requiring a fresh network configuration.

Note: Backup any important video footage to your phone before performing the reset.

When should I reset my Smart Hub?

Offline Smart Hub removal

If your Smart Hub goes offline and you need to remove it from your system, a manual factory reset is required.

  • App prompt

If the Safemo app indicates that a factory reset is needed, it typically means that the system has detected issues that can be resolved through a reset.

  • On technical team's advice

If the technical support team advises a factory reset after evaluating your specific situation, follow their guidance.

  • After other troubleshooting attempts

Before attempting a reset, contact the technical support team. While a factory reset can resolve persistent issues that other troubleshooting steps have not, it is a significant action with higher operational costs. It is advisable to explore all other troubleshooting options first.

Note: A factory reset is a significant action and should be performed only when necessary.

Instruction Manuals

Click the links below to download our product manuals:

2 Camera & Hub Set P1 with 5W Solar Panels

Download the manual

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